Shannon began her career working for the Media Production Team at Griffith University, producing small video segments for academics and professional staff. She then moved to The University of Queensland into UQx as an Educational Media Producer, filming and editing educational videos for online courses to be shared on edx.org.

After working in this role for four years, Shannon then moved into her current position of Learning Design. Shannon has a Bachelor of Screen Media Production and a Master of Journalism and Mass Communication, both from Griffith University.