Teaching and learning support

There are several UQ teams dedicated to supporting you in your teaching and learning endeavours in this time of disruption. You can:

For faculty/school level support, please refer to the list of learning designers in your area.

Zoom / in-room parallel teaching drop-in sessions

Visit Room 202 (Learning Innovation Building #17) to try the AV upgrades to central T&L spaces to support teaching with Zoom and work with a learning designer who can discuss and help test your planned learning activities.

  • Thursday 16 July, 12–3pm
  • Friday 17 July, 10am–2pm
  • Monday 20 July, 10am–2pm
  • Tuesday 21 July, 12–2pm
  • Wednesday 22 July, 10am–2pm
  • Thursday 23 July, 12–2pm
  • Wednesday 29 July, 12–2pm

Other times may be available by appointment at itali@uq.edu.au.

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eLearning systems and tools technical support

For technical or AV support while conducting a Zoom class:

  • in UQ classrooms: use the ITS-AV phone number on the lectern
  • Alternatively, call +61 (7) 336 56000.
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Preparing for Semester 2, 2020

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HR support

Staff and their immediate family members can access the Employee Assistance Program (EAP) on 1300 360 364.

Contact HR: askhr@uq.edu.au or +61 (07) 3365 2623 (9am–5pm, Monday to Friday)

If you are a UQ staff member and are impacted by any of the restrictions or if you have any questions, please advise your supervisor, who, in turn, will work with you to provide the necessary support.

Further guidance is available on the COVID-19 page.

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Tips and tricks

Share your top tips for working and teaching online. You can submit a short video or written tip for your colleagues and we will share it on this page.

Tips already shared:

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Exam support for students

Preparing for online exam success is a Library site which provides tips to students on: 

  • checking their IT set up 
  • accessing the learning resources they need for open book exams. 

The Library also provides exam support to students through a new service called “AskUs Examinations Support”.

Hours of operation (Sem 1, 2020):

  • Monday 25 May – Friday 12 June
    • 8am–8pm, Monday to Friday
  • Saturday 13 June – Saturday 20 June
    • 8am–8pm, Monday to Saturday
  • Monday 22 June – Saturday 11 July (central exam timetable)
    • 7am–10pm, seven (7) days a week

Students can contact the AskUs Examinations Support service via:


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COVID-19 Updates

The coronavirus (COVID-19) situation is evolving daily. Please review: