Support

There are several UQ teams dedicated to supporting you in your teaching and learning endeavours in this time of disruption. You can:

• Book a 30-min consultation
• Attend a support workshop – in person, on-demand or virtual
• Observe teaching in other UQ courses
• Engage in professional learning activities (PDF, 291.3 KB)
• Email itali@uq.edu.au or phone +61 (7) 344 31348
• Contact your liaison librarian who can deliver tailored training and support for your courses

For faculty/school level support, please refer to the list of learning designers in your area.

• Email help@elearning.uq.edu.au
• Book an eLearning Solutions Service appointment
• Access eLearning technical support guides

For technical or AV support while conducting a Zoom class:

• in UQ classrooms: use the ITS-AV phone number on the lectern
• Alternatively, call +61 (7) 336 56000.

Staff and their immediate family members can access the Employee Assistance Program (EAP) on 1300 360 364.

Contact HR: askhr@uq.edu.au or +61 (07) 3365 2623 (9am–5pm, Monday to Friday)

If you are a UQ staff member and are impacted by any of the restrictions or if you have any questions, please advise your supervisor, who, in turn, will work with you to provide the necessary support.

Further guidance is available on the COVID-19 page.

Share your top tips for working and teaching online. You can submit a short video or written tip for your colleagues and we will share it on this page.

Tips already shared:

• How to maintain students' motivation

Preparing for online exam success is a Library site which provides tips to students on: 

• checking their IT set up 
• accessing the learning resources they need for open book exams.